PAIA Manual
This manual explains how to request access to records held by Avolvia (Pty) Ltd, and the records we hold. It is published in compliance with PAIA and the Protection of Personal Information Act, 2013 (POPIA).
1. About the organisation
Entity: Avolvia (Pty) Ltd
Information Officer: Bruce Steyn (registered with the Information Regulator)
Postal/physical: The Colab, 194 Bancor Avenue, Menlyn Maine, Pretoria, 0081
Email: bruce@avolvia.app · Phone: +27 73 603 7051
2. The Information Regulator
You may contact or lodge a complaint with the Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 · PAIAComplaints@inforegulator.org.za · inforegulator.org.za
3. Records held by Avolvia
| Category | Examples |
|---|---|
| Customer & lead records | Contact details, enquiries, CRM pipeline, communications, call recordings/transcripts |
| Operational | Accounts, invoices, contracts, supplier records |
| Statutory | Company registration, tax, employment records |
| Marketing | Consent records, campaign and email data |
Some records are subject to mandatory protection or grounds for refusal under PAIA (e.g. third-party personal information, commercial confidentiality, legal privilege).
4. How to request a record
- Complete the prescribed PAIA request form (Form 2) available from the Information Regulator's website.
- Send it to the Information Officer at the contact details above.
- Identify the record(s) sought, the form of access required, and your contact details. Provide proof of identity and, where you act for another, proof of authority.
- A request for your own personal information is handled under POPIA; a request for other records is handled under PAIA and may attract prescribed fees.
5. Fees
Requests for access (other than to your own personal information) may be subject to a request fee and an access fee as prescribed under PAIA. We will notify you of any fee before processing.
6. Processing & timelines
We will respond within the periods prescribed by PAIA (generally 30 days, extendable in limited circumstances). We may refuse access on grounds permitted by PAIA and will give reasons and your remedies, including the right to complain to the Information Regulator or apply to court.
7. Your POPIA rights
You may access, correct, or request deletion of your personal information, object to processing, and withdraw consent. See our POPIA Notice and Privacy Policy.
See also our Privacy Policy, Terms, and Data Retention & Destruction.